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IT operations · platform engineering · regulated operations

Marc Roy Bruun-Forrester

IT operations, platform engineering and developer experience in regulated banking and payments environments

Emailcontact@bruunforrester.dk
LinkedInlinkedin.com/in/marcbruunforrester
LocationGreater Copenhagen
Webmarc.bruunforrester.dk

Profile

I lead IT operations, platform engineering and developer experience in regulated banking, fintech and payments environments. My strength is operations that have to be stable, auditable and fast enough to support development teams.

At Santander Consumer Bank Nordic, I am responsible for Azure platform, SDLC tooling, developer experience and a standardized operating model across a large Nordic organisation. I lead two leaders, hold operating budget, and own SLA, Microsoft/Azure vendor management and DORA monitoring of critical applications.

I have 10+ years of people management experience including hiring, performance management, difficult people cases, exits, leadership follow-up and larger reorganisations. From Nets / Nexi / Dibs, I have experience with 24/7 operations of PCI-DSS and PCI-3DS payments infrastructure, including Sev1 incident response during payment gateway outages.

OperateCritical production environments with 24/7 operations
10+years people management
BuildPlatform engineering, SDLC tooling and automation
GovernAuditability, vendor control, operational risk and regulated delivery

Core competencies

Experience

09/2022 – present
Santander Consumer Bank Nordic

Leader of Application Operations

Responsible for Azure platform, SDLC tooling and developer experience across a Nordic organisation. Lead two leaders responsible for SDLC tooling and platform/SRE. Budget responsibility plus ownership of SLA, prioritisation, platform governance and Azure/Microsoft vendor management.

  • The SDLC team owns developer experience and is establishing a shared developer platform with standardized development practices, self-service and shared pipelines.
  • Practical AI adoption in the platform team: shared AI skills and prompt patterns, AI-assisted code and vulnerability analysis, and pilots for CI/CD policy gates against internal policies.
  • Application portfolio management based on repository and pipeline metadata, so data on applications, ownership, technology stack and compliance can be consolidated centrally.
  • Standardized pipelines and templates for SAST, DAST and SCA.
  • Leadership and governance responsibility for Terraform practice, where specialists own the technical depth and I ensure direction, prioritisation and adoption.
  • Consolidation of customer authentication from 4 solutions to 1 to reduce complexity, licence dependency and operational risk.
−30%Azure costs
−1 dayTime-to-production
≈1 FTEFreed up
4 → 1Authentication

Experience

05/2017 – 08/2022
Nets / Nexi / Dibs

IT Operations Manager

Responsible for 24/7 operations of PCI-DSS payment gateway and PCI-3DS for Nordic markets. Direct management of 10 SREs, budget responsibility and ownership of MSP, external vendors, SLA governance, incident/change governance and audit evidence.

  • Led Sev1 incident response during payment gateway outages with coordination across engineering, MSPs, vendors and business stakeholders.
  • Operation of critical payments infrastructure with 99.95% SLA, runbooks, on-call setup, escalation paths and post-incident follow-up.
  • Incident and change governance in an environment with high audit and compliance load.
  • Ansible and Terraform at scale; role as architecture and leadership sparring partner for specialists and the SRE team.
  • Vendor consolidation and transition completed without uncontrolled downtime.
99.99%Uptime
−30%MTTR
>50%Fewer false positives
2 mo → 2 wksAudit duration
05/2013 – 05/2017
IT University of Copenhagen

DevOps Section Leader

Led development and operations teams responsible for university IT infrastructure, platform modernisation and establishment of DevOps ways of working. Introduced CFEngine and worked hands-on with configuration management, automation and standardisation of operations processes.

  • Introduced CFEngine as part of a more standardised and automated operating model.
  • Established closer collaboration between development and operations around release, incident and change.
2,500Users migrated
09/2008 – 05/2013
IT University of Copenhagen

Team Lead and System Administrator

Led systems administration team responsible for infrastructure and support services. Hands-on role with operations, automation, support improvements and team leadership.

−40%Incident resolution time

Operations and platform model

  • SLO/SLA, severity model, clear roles, runbooks, post-incident reviews and change governance.
  • Shared developer platform with self-service, security templates, standardised development practices and shared pipelines.
  • Application portfolio management through repository and pipeline metadata to show applications, ownership, technology stack and compliance.
  • Reorganisations in operations environments, including the shift from one consolidated operations team to a platform and SRE structure.

Education and courses

2022
SAFe Practitioner Certification
2020
High-Performance Team
2017
Strategic Leadership, SmartLearning
2016
Organizational Psychology, SmartLearning
2016
Lean Management in Practice, SmartLearning
2015
Applying Professional Scrum
2015
Introduction to Kanban
2000–02
Computer Science studies, University of Copenhagen

Keywords

IT Operations · Application Operations · Azure Platform Operations · SRE · SDLC Tooling · Developer Experience · AI in Operations · AI-assisted SDLC · CI/CD Policy Gates · CI/CD · SAST/DAST/SCA · Incident / Problem / Change Management · SLA Governance · PCI-DSS · PCI-3DS · DORA · Vendor / MSP Management · FinOps · Audit Evidence · IaC · Terraform · Ansible · CFEngine